Hugo Casino Terms & Conditions

1. General terms and account eligibility

These Terms & Conditions form an agreement between you and the operator of Hugo Casino. They apply to your access to the website and to any account, game, transaction, promotion or other service made available through it. Additional terms may apply to specific products or offers. If additional terms conflict with these terms, the specific terms will generally apply to the relevant product or offer.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. You must not access or use the website if doing so would breach any law, regulation, court order or other legal restriction. Hugo Casino may restrict access to people in particular locations where required by law or operational policy.

You must provide accurate, current and complete information when creating or maintaining an account. Information may be checked for identity, age, location, payment ownership, fraud prevention, anti-money-laundering or other compliance purposes. You must update your details if they change. Providing false information, using another person's details or attempting to avoid verification may result in account restrictions, cancellation of transactions or closure of the account.

• You must meet the applicable minimum legal age before opening or using an account.
• You may have only one personal account unless expressly permitted otherwise.
• You must keep your login details private and take reasonable steps to protect your account.
• You must tell Hugo Casino promptly if you suspect unauthorised access or activity.
• You must not allow another person to use your account or use another person's account.
• You must not use the website for unlawful activity, fraud, collusion, market manipulation or any other improper purpose.

You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the circumstances show that you were not responsible. Hugo Casino may suspend or close an account where it reasonably believes that these terms, applicable law or security requirements have been breached. Any action taken will be handled in accordance with applicable legal and compliance obligations.

You must not create an account on behalf of another person, operate an account for someone else or permit another person to control your account. You should log out after using a shared or public device and keep passwords, verification codes and payment information secure. Hugo Casino may ask you to complete additional checks where activity, account information or transaction patterns require clarification.

3. Games, promotions and responsible use

Games and other gambling services are provided for entertainment. Outcomes are determined by the relevant game rules, approved systems or service processes. You accept the result of a completed wager unless there is a clear technical or settlement error. A game may be unavailable, interrupted or withdrawn at any time, including for maintenance, security, compliance or operational reasons.

Before taking part in a promotion, you should read the promotional terms, including eligibility rules, participation requirements, expiry conditions, wagering requirements, contribution rules, withdrawal restrictions and any limits that apply. Promotional terms may differ from one offer to another. If you do not meet the applicable conditions, a promotional benefit may not be awarded or may be removed.

Promotions are intended for eligible individuals and may not be combined unless expressly stated. Hugo Casino may refuse, amend or withdraw an offer where it identifies misuse, duplicate accounts, automated activity, collusion, fraud, technical abuse or a breach of promotional terms. Any decision will be made with regard to the applicable terms and legal requirements.

Responsible gambling

Gambling should be treated as paid entertainment, not as a way to make money or solve financial difficulties. Set a budget and time limit before you play, avoid chasing losses and never gamble with money needed for everyday expenses. Do not play when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

• Use available deposit, spend, session or account limits where offered.
• Take breaks and monitor how much time and money you are spending.
• Consider account restrictions or self-exclusion if gambling is becoming difficult to control.
• Seek independent help or support if gambling is causing financial, personal or emotional harm.
• Keep gambling accounts and payment methods away from children and other unauthorised users.

You may request a restriction, cooling-off period or self-exclusion through the available account or support process. Requests may be subject to identity and security checks. A self-exclusion request is intended to prevent access for the selected period, but you must also avoid attempting to open or use another account. Where appropriate, Hugo Casino may close related accounts or refuse access in line with responsible gambling procedures.

If gambling no longer feels enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support. Customer support may explain the account tools and processes available to help you manage your activity. You should also consider seeking independent advice from an appropriately qualified support service.