Cookies Policy | Hugo Casino

What are cookies?

Cookies are small text files that a website may store on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website operate correctly, improve performance and provide a more consistent experience.

Some cookies are placed by Hugo Casino, while others may be placed by service providers that support website functions such as security, analytics, advertising or payment-related processes. These third parties may use cookies, pixels, software development kits or similar technologies. The use of those technologies is subject to the relevant provider’s terms and privacy practices.

A cookie does not normally identify you by name on its own. However, information collected through cookies may be combined with other information, including account, device or usage information, where permitted by law. This may allow us or our service providers to recognise a returning user, maintain a session or understand how the website is being used.

Types of cookies

Session cookies: These are temporary cookies that remain on your device while your browser is open or while you use a particular session. They are generally deleted when the session ends.
Persistent cookies: These remain on your device for a set period or until you delete them. They may remember preferences or help recognise a returning visitor.
First-party cookies: These are set directly by Hugo Casino or on its behalf.
Third-party cookies: These are set by a provider other than Hugo Casino and may support analytics, security, content or other website services.
Similar technologies: These may include pixels, tags, local storage and device identifiers that perform functions comparable to cookies.

How Hugo Casino uses cookies

The types of cookies used on the website may change as website features, technology and legal requirements develop. Cookies may be used for the following purposes:

Strictly necessary cookies

These cookies are required for core website functions. They can support account access, page navigation, session management, security controls and the delivery of requested services. Without these cookies, some parts of the website may not work correctly. Because they are necessary for operation, they may not be available for deactivation through ordinary cookie preference tools.

Functionality cookies

Functionality cookies help remember choices and preferences, such as language, region, display settings or other selections made during a visit. They are intended to make the website more convenient and consistent. If you disable these cookies, certain preferences may not be saved and you may need to provide the same information again.

Performance and analytics cookies

These cookies help us understand how visitors use the website. They may collect information such as the pages visited, the time spent on a page, navigation patterns, browser type, general device information and technical errors. This information is generally used in aggregated or statistical form to monitor performance, identify improvements and make the website easier to use.

Security and fraud prevention

Cookies and similar technologies may be used to help protect accounts, detect unusual activity, reduce automated abuse and support fraud prevention. These technologies may assist with checking whether activity appears genuine and with maintaining the integrity of the website. Disabling security-related cookies may affect access to some features or prevent certain functions from operating.

Advertising and marketing cookies

Where used and where permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand general interests and show more relevant promotional content. These cookies may be placed by approved third-party providers. They do not remove the need to comply with applicable gambling advertising rules, age restrictions or responsible gambling requirements.

Responsible gambling and compliance

Information collected through cookies or similar technologies may support legal, regulatory, security and responsible gambling processes. For example, it may help maintain a secure session, apply website controls, investigate suspected misuse or maintain records required for compliance. The use of cookies does not replace account verification, identity checks, age checks or other controls that may apply.

Your choices and cookie controls

When you first visit the website, a cookie banner or preference tool may allow you to accept, reject or manage certain categories of cookies. Your available choices may depend on the type of cookie, the purpose for which it is used and applicable legal requirements. If you change your preferences, the update may not apply immediately to cookies already stored on your device.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies or receive a warning before a cookie is placed. The method differs between browsers and devices, so you should check the help or settings area of the browser you use.

Deleting or blocking cookies may cause parts of the website to operate incorrectly.
You may be signed out of an account or lose saved preferences after deleting cookies.
Blocking third-party cookies may affect analytics, embedded content or other external services.
Cookie settings generally apply only to the browser or device on which they are changed.
If you use more than one browser or device, you may need to update settings separately.

Some third-party providers may offer their own opt-out or privacy controls. Where relevant, those controls are managed by the provider and may not prevent all data collection. You should review the provider’s information if you want to understand how its technologies work or how to manage them.

Please note that disabling optional cookies will not necessarily stop all advertising or prevent you from seeing promotional material. It may instead mean that advertising is less relevant to your interests. Necessary cookies may continue to operate where they are required to provide the website or a requested service.

Privacy, updates and contact

Information collected through cookies may be handled in accordance with the Hugo Casino Privacy Policy. That policy explains more about the types of personal information that may be collected, how information may be used and disclosed, security measures, retention practices and rights or choices that may be available under applicable Australian privacy law.

Cookies may collect technical and usage information, but they should not be used to provide false details, bypass account controls or interfere with the website. You are responsible for keeping your devices and browsers reasonably secure. You should avoid using shared or public devices for account access where possible and should log out after using the website.

This policy may be updated from time to time to reflect changes to the website, the technologies used, service providers, legal obligations or our privacy practices. The updated version will be made available on this page, and the date or version may be changed where appropriate. You should review this policy periodically so that you remain informed about how cookies are used.

If you have a question about this Cookies Policy or want to understand how to manage your cookie preferences, please use the current support or contact options made available on the Hugo Casino website. Do not include passwords, payment details or other sensitive information in an enquiry unless it is requested through a secure process.

By using the website after any update to this policy, you acknowledge the updated information. Where consent is required for particular cookies, your choices will be requested through the relevant consent mechanism. Nothing in this policy limits any rights or protections that cannot lawfully be excluded under Australian law.