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Responsible Gaming

Hugo Casino is committed to supporting a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your play, set limits that suit your circumstances and seek support if gambling stops feeling enjoyable or manageable.

Hugo Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/589/0556, issued to GBL Solutions N.V.

Keep gambling enjoyable and under control

Responsible gaming means making informed choices about when, how often and how much you gamble. It also means recognising that gambling outcomes are based on chance. No strategy, pattern, system or previous result can guarantee a win. Every wager carries a risk of loss, and you should only gamble with money you can afford to lose.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Once your planned time or budget has been reached, stop playing. Avoid increasing your budget because of a loss, and do not assume that a win is due because you have experienced a series of losses.

Set a personal spending limit before you play and stay within it.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from essential household spending, rent, bills and savings.
Do not gamble with borrowed money, credit intended for other purposes or money needed by someone else.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not chase losses by placing larger or more frequent bets.
Remember that a win does not mean you should continue playing.
Balance gambling with work, study, family, friends and other activities.

It can help to keep a simple record of deposits, withdrawals, time spent playing and your reasons for gambling. Reviewing this information may show whether your gambling is staying within the limits you set. If you find it difficult to follow your own limits, consider taking a break or using stronger account restrictions.

Tools and choices for safer play

Depending on the options available on your account, you may be able to use responsible gaming controls to help manage your play. These tools are designed to support your decisions, but they work best when used before gambling becomes difficult to control. Take time to understand how each setting operates, including when it takes effect and whether it can be changed.

Deposit and spending limits

A deposit or spending limit can restrict the amount added to your account or used for gambling over a selected period. Set a limit based on your personal budget, not on the amount you hope to win. A limit should be treated as a maximum, not as a target. If you are considering raising a limit, pause and review the reason first.

Time reminders and breaks

Time spent gambling can feel shorter than it is. Use available session reminders, alarms or personal prompts to check how long you have been playing. Get up, move away from the screen and take a proper break. If you regularly lose track of time, this may be a sign that you should reduce or stop your gambling.

Temporary breaks and self-exclusion

A temporary break can provide time away from gambling without requiring a permanent decision. Self-exclusion is a stronger restriction that prevents access to gambling services for a chosen period or, where available, on a longer-term basis. If you request self-exclusion, do not try to open another account or use another person’s account. Self-exclusion is most effective when combined with support from trusted people and a plan for managing triggers.

Account closure

You can choose to stop using your account. If you want to close your account because gambling is becoming difficult to manage, consider asking for a longer restriction or self-exclusion rather than reopening later. You may also wish to remove saved payment details, avoid gambling-related advertising and tell someone you trust about your decision.

Recognising when gambling may be causing harm

Gambling-related harm can affect finances, relationships, work, study, health and emotional wellbeing. It does not depend on how much money is involved. A person may experience harm even when gambling appears occasional, particularly if it causes stress, secrecy or conflict. Early action can make it easier to regain control.

Consider taking a break and seeking support if any of the following statements apply to you:

You spend more time or money gambling than you planned.
You often think about gambling when you are working, studying or with family and friends.
You gamble to escape worry, sadness, boredom, anger or other difficult feelings.
You chase losses or increase your bets to try to recover money.
You borrow money, sell belongings or use bill money to gamble.
You hide gambling, deposits, losses or account activity from people close to you.
You feel restless or irritable when you try to cut down or stop.
Gambling affects sleep, employment, study, relationships or responsibilities.
You have tried to stop or reduce gambling but have not been able to do so.
You feel guilt, shame, anxiety or hopelessness because of gambling.

You do not need to wait for a serious problem before asking for help. Speaking with a trusted friend, family member, counsellor or qualified health professional can be a useful first step. Support is available for people who gamble as well as for partners, family members and others affected by gambling.

Getting help in Australia

If gambling is affecting you or someone close to you, consider contacting an Australian gambling support service such as Gambling Help Online, a state or territory gambling help service, or a qualified counsellor. These services can provide information, counselling and practical guidance about financial, relationship and emotional concerns. Support may be available online, by telephone or in person, depending on the service and your location.

You can also speak with your general practitioner or another healthcare professional. They may help you understand the effects of gambling, identify related concerns such as stress or anxiety, and connect you with suitable support. A financial counsellor may assist with budgeting, debts and a plan for managing essential expenses.

If you feel at immediate risk of harming yourself or another person, or you are facing an emergency, contact emergency services in Australia or attend the nearest hospital emergency department. Gambling losses are never a reason to put your safety at risk. Help is available, and reaching out early is a positive step.

Protecting young people and vulnerable people

Online gambling is for adults who meet the applicable minimum legal age requirements. Do not allow children or underage people to access your account. Keep passwords, payment information and devices secure, use available device controls where appropriate, and log out when you finish. Never place bets on behalf of another person or allow another person to use your account.

If someone else has access to your account or device, change your password and contact Hugo Casino through the available account support channel. We may ask for information to confirm account ownership and apply appropriate security or responsible gaming measures.

Our approach to responsible gaming

Hugo Casino provides information and account features intended to help customers make informed decisions about gambling. We may provide reminders, ask questions about gambling activity or take steps where responsible gaming concerns are identified. These measures cannot remove all gambling risk, so each customer remains responsible for making decisions that are suitable for their circumstances.

If you want help with a limit, break, self-exclusion or another responsible gaming matter, use the support options available through your account or the website. Explain what you need as clearly as possible. We will handle requests according to our procedures and applicable requirements. Do not create another account to avoid a restriction, and do not ask another person to gamble for you.

Gambling should remain one small part of your leisure activities. Set limits, take breaks, protect your account and ask for help whenever gambling no longer feels like entertainment. Your wellbeing is more important than any game or result.