Privacy Policy | Hugo Casino

Information we may collect

Hugo Casino may collect information that players provide directly, information created when an account or transaction is used, and technical information collected when the website is accessed. The type and amount of information handled will depend on the services used, the player’s interactions with the website and the checks that are required.

Account and contact information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, password, telephone details and email address. It may also record preferences, responsible gaming settings, communications choices and information provided when a player contacts support. Players should provide accurate information and keep account details up to date.

Identity and verification information

To help confirm identity, age, location or eligibility, Hugo Casino may request identity documents, proof of address, photographs, account ownership information or other verification material. Information may also be reviewed to support responsible operation of the service, prevent misuse and meet applicable legal and compliance obligations.

Payment and transaction information

The site may handle records about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction dates, amounts and related account activity. Payment providers may process payment information under their own privacy notices. Hugo Casino may receive information needed to confirm, record or investigate a transaction, but payment details may be handled through secure third-party payment services rather than being stored directly by the website.

Device, usage and cookie information

When players use the website, technical information may be collected, including an IP address, browser type, operating system, device information, language settings, pages viewed, referring website, approximate location and information about how the website is used. The site may also use cookies and similar technologies to support login functions, remember preferences, improve performance, understand traffic and help protect accounts.

How we use personal information

Personal information is used only for legitimate business, service, security, compliance and communication purposes connected with the website. Depending on the circumstances, Hugo Casino may use information to:

Create, administer and maintain a player account.
Provide casino services, process gameplay activity and record account transactions.
Process deposits, withdrawals and other payment-related requests.
Verify identity, age, account ownership and eligibility to use the service.
Carry out anti-fraud, anti-money-laundering, security and risk checks.
Detect, prevent and investigate suspicious, unlawful or prohibited activity.
Meet legal, regulatory, tax, accounting and other formal obligations that apply to the service.
Respond to questions, complaints, account requests and support enquiries.
Maintain, test, troubleshoot and improve the website, systems and user experience.
Manage responsible gaming tools, account restrictions and player safety measures where relevant.
Send service messages, security alerts and account-related notifications.
Send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may be combined from different interactions to help keep records accurate, protect the website and provide consistent support. Automated tools may assist with security, fraud detection, account monitoring or service improvement. Where a decision has a significant effect on an account, players may contact support to ask about the matter or provide relevant information.

Sharing and protecting information

Hugo Casino may share personal information when this is reasonably necessary to operate the service, process transactions, complete verification, provide technical support or meet a legal obligation. Recipients may include payment service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, professional advisers and other service providers working on behalf of the website.

Information may also be disclosed where required or permitted by law, including to relevant authorities, courts, dispute resolution services or organisations involved in protecting the website and its users. Information will not be shared for unrelated purposes without an appropriate basis or permission, except where disclosure is required to protect legal rights, safety, security or the integrity of the service.

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication procedures and staff or supplier confidentiality requirements. No online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Some providers or recipients may handle information outside Australia. Where information is transferred or accessed across borders, reasonable steps may be taken to support appropriate security and privacy protections. The practical safeguards may depend on the provider, the type of information and the reason for the transfer.

Retention, cookies and player choices

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, record keeping and legitimate business needs. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Essential cookies may support account access, security and core website functions. Other cookies may help remember preferences, measure website performance, understand usage or support relevant communications. Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect login, security features or the availability of certain website functions.

Marketing choices

Players may change their marketing preferences at any time. A marketing message may include an unsubscribe option, and players can also contact Hugo Casino using the privacy contact details below. Service, security and transaction messages may still be sent when they are necessary to operate an account, even if marketing communications have been declined.

Privacy rights and contact

Players may have rights regarding the personal information held about them. These rights can depend on the circumstances, the type of request and any legal requirements that apply. Hugo Casino will take reasonable steps to verify the identity of the person making a request before providing information or changing account records.

To exercise a privacy right or ask a question about personal information, contact support@hugocasino.best. Players can use this address to request access to their data, ask for inaccurate or incomplete information to be corrected, request deletion of their data where deletion is available, or withdraw consent to marketing communications. A request should clearly describe what is being asked for and include enough information to help locate the relevant account.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed and no legal or other valid reason requires it to be kept.
Marketing consent: withdraw consent to promotional communications or update communication preferences.

There may be circumstances where a request cannot be completed in full, such as where information must be retained for legal, security, fraud prevention, dispute resolution or account administration reasons. If this occurs, the reason will be explained where appropriate. Requests should not be sent through another player’s account or include unnecessary sensitive information.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply from its stated effective date. Players should review this page periodically, particularly before continuing to use the website after a significant update.